Data Protection & Privacy
JOHNKEANS UK LTD is committed to protecting and respecting your privacy. Read our policy sections below to understand how we collect, process, and secure your personal records.
JOHNKEANS UK LTD is committed to complying with applicable data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), the Data Protection Act 2018, and applicable consumer privacy laws in jurisdictions where we operate.
1. Introduction
JOHNKEANS UK LTD ("JOHNKEANS", "Company", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, purchase products, contact us, subscribe to marketing communications, participate in promotions, register products, submit warranty claims, or otherwise interact with our services. By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
2. Company Information
Company Name: JOHNKEANS UK LTD Website: www.johnkeans.co.uk Email: headoffice@johnkeans.co.uk Phone: +44 7444 906 225 Address: London, United Kingdom JOHNKEANS UK LTD manufactures, sources, distributes, markets, and sells industrial tools, equipment, machinery, hardware products, construction materials, accessories, and related products worldwide through its website and business network.
3. Information We Collect
We may collect personal information directly from you, automatically through your use of our website, or from third-party partners. • Information You Provide Directly: Full name, company name, job title, email address, telephone number, billing address, shipping address, country/region, account login credentials, product registration information, warranty information, customer service inquiries, feedback/reviews, and other communications sent to us. • Order & Transaction Information: Products purchased, order history, delivery information, billing information, payment transaction details, refund/return information, and warranty claim details. For security reasons, payment card information is processed directly by secure third-party payment providers. • Automatically Collected Information: IP address, browser type/version, device identifiers, operating system, time zone settings, website usage data, referral sources, clickstream data, page interactions, and approximate geographic location. • Marketing & Preference Information: Marketing preferences, product interests, survey responses, newsletter subscriptions, and communication preferences.
4. How We Use Your Information
We use personal information for legitimate business purposes including: • Order Processing: To process orders, confirm purchases, arrange shipping/delivery, process returns/refunds, manage warranties, and register products. • Customer Support: To respond to inquiries, provide technical assistance, resolve disputes, process warranty claims, and improve customer experience. • Account Management: To create/manage user accounts, authenticate users, maintain account security, and update account information. • Business Operations: To operate our website, improve products/services, conduct internal reporting/analytics, manage inventory/logistics, and develop new products/services. • Marketing Communications: Subject to laws, to send newsletters, provide promotional offers, notify about new products, deliver product recommendations, or conduct market research. You may unsubscribe at any time. • Legal & Security Purposes: To prevent fraud, detect unauthorized activity, protect our business and customers, comply with legal obligations, and enforce our terms and conditions.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and user experience. Cookies may be used to remember preferences, maintain login sessions, analyze website performance, improve website functionality, measure advertising effectiveness, and personalize content. You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.
6. Legal Basis for Processing
Where required by applicable data protection laws, including the UK GDPR and EU GDPR, we process personal information based on: • Your consent • Performance of a contract • Compliance with legal obligations • Legitimate business interests • Protection of vital interests
7. Sharing of Personal Information
We do not sell personal information to third parties. We may share personal information with: • Service Providers: Including payment processors, shipping/courier companies, warehousing providers, website hosting providers, cloud service providers, customer support providers, marketing platforms, and analytics providers. • Business Partners: Including manufacturers, distributors, dealers, authorized service centers, and warranty providers where necessary to fulfill orders or provide support. • Legal Authorities: We may disclose information where required by applicable law, court orders, government requests, or regulatory requirements. • Corporate Transactions: If JOHNKEANS UK LTD undergoes a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of the transaction.
8. International Data Transfers
As a global business serving customers worldwide, personal information may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we implement appropriate safeguards to ensure that personal information receives an adequate level of protection in accordance with applicable data protection laws.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill contractual obligations, complete transactions, provide warranty services, meet legal requirements, resolve disputes, and enforce agreements. When personal information is no longer required, it will be securely deleted, anonymized, or archived in accordance with applicable laws.
10. Data Security
We implement reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction. While we take appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on your jurisdiction, you may have the right to: • Right of Access: Request access to personal information we hold about you. • Right to Rectification: Request correction of inaccurate or incomplete information. • Right to Erasure: Request deletion of personal information where legally applicable. • Right to Restrict Processing: Request limitation of certain processing activities. • Right to Data Portability: Request a copy of your personal information in a structured format. • Right to Object: Object to certain types of processing, including direct marketing. • Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time. To exercise any of these rights, please contact us using the details provided in Section 15.
12. Marketing Communications
If you subscribe to our marketing communications, we may send information regarding product launches, promotions, company news, industry updates, and special offers. You may opt out at any time by clicking the unsubscribe link in marketing emails, contacting us directly, or updating your account preferences. Please note that transactional communications relating to purchases, shipping, warranties, recalls, or account management cannot be opted out of.
13. Children's Privacy
Our website, products, and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.
14. Third-Party Websites
Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.
15. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us: JOHNKEANS UK LTD London, United Kingdom Email: headoffice@johnkeans.co.uk Phone: +44 7444 906 225 Website: www.johnkeans.co.uk
16. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page together with the revised "Last Updated" date. Your continued use of our website and services following the publication of any updates constitutes acceptance of the revised Privacy Policy.